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FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR SHIPPING POLICY?
FOR OPEN EDITION PRINTS These prints are printed, packaged, and shipped directly to you from my print partner using the shipping method you selected when you placed your order. Shipping times range from 1-7 business days. You should receive your order within 7-10 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES We offer free Standard Ground Shipping for orders over $100.
For orders under $100, the following shipping rates apply:
| Standard Shipping* | 2-Day Shipping | Overnight Shipping | International Shipping Charge* |
| $5.99 | $7.99 | $14.99 | $11.86 |
* We are not responsible for duties and taxes required for international shipping.
FOR LIMITED EDITION PRINTS AND ORIGINALS Once I receive your
order, I'll typically package and ship the art to you in 2-3 business
days. I will select the most cosft-effective shipping carrier based upon
the items ordered and their destination. Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available.
SHIPPING PRICES Shipping for these items will be based on weight:
| Cart Weight | Ground Shipping | Expedited 2 Day Shipping |
| Up to 5 LBs | $ 9.95 | $19.95 |
| 5 - 10 LBs | $19.95 | $49.95 |
| 10-15 LBs | $29.95 | $59.95 |
| 15 LBs + | $49.95 | $69.95 |
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
Returns/Exchanges:
I'm confident you will be happy with your purchase! For any reason, if you are not, you have 7 days to return the artwork in its original packaging. You must notify me by email or phone so I'm aware the return is coming. I will refund the total amount within 3 business days or receiving the artwork, minus any return shipping costs I incur. You may also exchange your original or limited edition artwork. Note: extra shipping charges may apply for exchanged artwork.
Damages:
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact [email protected] with your order number for further instructions.
I
will provide a no charge replacement or refund for any quality issues. I
may request to have the order returned to me and will refund the return
shipment cost. I do not provide a refund based on customer preferences.
In the event an item is damaged in shipping, please take photos prior
to opening the package so I can file an insurance claim with the
shipping carrier. Send your photos to me at [email protected] for processing.
CAN I CANCEL MY ORDER?
You may cancel you open or limited edition print order and receive a
full refund as long as your order has not gone into production. The
production times vary so please contact me immediately by email at [email protected].
Please note, production can start anywhere from one hour to several days after
receiving your order, depending upon the time you placed
your order. Once an order has been processed, it cannot be returned.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email [email protected].
HAS COVID-19 AFFECTED CAROL's LITTLE WORLD?
As of May 2020, production and delivery in the art shop is still operational. My print partners are closely following safety guidelines and are operating with minimal staff. Shipping on orders may take a little longer than usual. Once your package arrives, please practice smart handling as you would with any delivery during the pandemic.
Travel and workshop activities for the remainder of 2020 have been suspended. Carol is pursuing online teaching opportunities and will announce these as they become available.
Do you offer Resale orders?
Please reach out at [email protected] for resale opportunities.
Do you have gallery representation?
Carol's Resume/CV (available for download here) lists her current and prior gallery representation. For gallery representation inquiries, please contact Carol at [email protected].
CAN YOUR ART BE LICENSED?
My artwork is currently licensed through Getty Images and Visual China Group (VCG) in China. You can view my licensed images on Getty Images at the following link: Getty Images. Please contact me directly for information about licensing images for use in China.
Is your work available for publication? Have you been published?
Carol's Resume/CV (available for download here) lists her publication credits. All of Carol's images are copyright protected and must be reproduced with permission. For publication inquiries, please contact Carol at [email protected].
How do I contact Carol?
Got a request? Have a comment? Want to touch base? I can be reached any time by email at [email protected] or (512) 522-6731.
HOW CAN I KEEP UP WITH YOUR NEW WORK?
The best ways to find out about my current projects or to learn more about what is currently happening in Carol's Little World is to read my blog, follow me on social media, or sign up for my newsletter.
Links:
Blog - Carol's Little World: http://carols-world.blogspot.com/
Instagram: carolschiraldi/
Twitter: @CSchiraldi
Facebook: https://www.facebook.com/CarolSchiraldiArtAndPhotography
Newsletter: Join My List
