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FREQUENTLY ASKED QUESTIONS 


 

WHAT IS YOUR SHIPPING POLICY? 

FOR OPEN EDITION PRINTS  These prints are printed, packaged, and shipped directly to you from my print partner using the shipping method you selected when you placed your order. Shipping times range from 1-7 business days. You should receive your order within 7-10 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES  We offer free Standard Ground Shipping for orders over $100.

For orders under $100, the following shipping rates apply:

Standard Shipping*
2-Day Shipping
Overnight Shipping
International Shipping Charge*
$5.99
$7.99
$14.99
$11.86
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

* We are not responsible for duties and taxes required for international shipping.

FOR LIMITED EDITION PRINTS AND ORIGINALS  Once I receive your order, I'll typically package and ship the art to you in 2-3 business days. I will select the most cosft-effective shipping carrier based upon the items ordered and their destination. Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available.

SHIPPING PRICES  Shipping for these items will be based on weight:

Cart Weight
Ground Shipping
Expedited 2 Day Shipping
Up to 5 LBs
$ 9.95
$19.95
5 - 10 LBs
$19.95
$49.95
10-15 LBs
$29.95
$59.95
15 LBs +
$49.95
$69.95

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

Returns/Exchanges:
I'm confident you will be happy with your purchase! For any reason, if you are not, you have 7 days to return the artwork in its original packaging. You must notify me by email or phone so I'm aware the return is coming. I will refund the total amount within 3 business days or receiving the artwork, minus any return shipping costs I incur. You may also exchange your original or limited edition artwork. Note: extra shipping charges may apply for exchanged artwork.

Damages:
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact sales@carolslittleworld.com with your order number for further instructions.
I will provide a no charge replacement or refund for any quality issues. I may request to have the order returned to me and will refund the return shipment cost. I do not provide a refund based on customer preferences. In the event an item is damaged in shipping, please take photos prior to opening the package so I can file an insurance claim with the shipping carrier. Send your photos to me at sales@carolslittleworld.com for processing.

CAN I CANCEL MY ORDER?  

You may cancel you open or limited edition print order and receive a full refund as long as your order has not gone into production. The production times vary so please contact me immediately by email at sales@carolslittleworld.com. Please note, production can start anywhere from one hour to several days after receiving your order, depending upon the time you placed your order. Once an order has been processed, it cannot be returned.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please email sales@carolslittleworld.com.

HAS COVID-19 AFFECTED CAROL's LITTLE WORLD? 

As of May 2020, production and delivery in the art shop is still operational. My print partners are closely following safety guidelines and are operating with minimal staff. Shipping on orders may take a little longer than usual. Once your package arrives, please practice smart handling as you would with any delivery during the pandemic.

Travel and workshop activities for the remainder of 2020 have been suspended. Carol is pursuing online teaching opportunities and will announce these as they become available.

Do you offer Resale orders?

Please reach out at sales@carolslittleworld.com for resale opportunities.

Do you have gallery representation?

Carol's Resume/CV (available for download here) lists her current and prior gallery representation. For gallery representation inquiries, please contact Carol at carol@carolslittleworld.com.

CAN YOUR ART BE LICENSED?

My artwork is currently licensed through Getty Images and Visual China Group (VCG) in China. You can view my licensed images on Getty Images at the following link: Getty Images. Please contact me directly for information about licensing images for use in China.

Is your work available for publication? Have you been published?

Carol's Resume/CV (available for download here) lists her publication credits. All of Carol's images are copyright protected and must be reproduced with permission. For publication inquiries, please contact Carol at carol@carolslittleworld.com.  

How do I contact Carol? 

Got a request? Have a comment? Want to touch base? I can be reached any time by email at carol@carolslittleworld.com or (512) 522-6731.

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

The best ways to find out about my current projects or to learn more about what is currently happening in Carol's Little World is to read my blog, follow me on social media, or sign up for my newsletter.

Links:

Blog - Carol's Little World: http://carols-world.blogspot.com/

Instagram: carolschiraldi/

Twitter: @CSchiraldi

Facebook: https://www.facebook.com/CarolSchiraldiArtAndPhotography 

Newsletter: Join My List


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We want you to be 100% satisfied with your purchase from Carol's Little World. If you are not, please contact us. We will exchange your purchase or refund your cost (minus return shipping.) Please contact us at 512-522-6731 or sales@carolslittleworld.com.

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This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All limited edition and original artwork is made using archival processes. The framing for these items passed PAT with no adhesive touching any of the artwork. All open edition prints are printed using archival ink on the paper selected at the time of checkout.

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