Most orders arrive within two weeks of being received. Open edition orders go into production anywhere from one hour to several days after receiving your order. Limited edition orders or commissioned artwork will have different production times, conveyed at the time or purchase.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
Returns/Exchanges:
I'm confident you will be happy with your purchase! For any reason, if you are not, you have 7 days to return the artwork in its original packaging. You must notify me by email or phone so I'm aware the return is coming. I will refund the total amount within 3 business days or receiving the artwork, minus any return shipping costs I incur. You may also exchange your original or limited edition artwork. Note: extra shipping charges may apply for exchanged artwork.
Damages:
We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
If your prints arrive damaged, please keep all packaging and contact [email protected] with your order number for further instructions.
I
will provide a no charge replacement or refund for any quality issues. I
may request to have the order returned to me and will refund the return
shipment cost. I do not provide a refund based on customer preferences.
In the event an item is damaged in shipping, please take photos prior
to opening the package so I can file an insurance claim with the
shipping carrier. Send your photos to me at [email protected] for processing.
CAN I CANCEL MY ORDER?
You may cancel you open or limited edition print order and receive a
full refund as long as your order has not gone into production. The
production times vary so please contact me immediately by email at [email protected].
Please note, production can start anywhere from one hour to several days after
receiving your order, depending upon the time you placed
your order. Once an order has been processed, it cannot be returned.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
We want you to be 100% satisfied with your purchase from Carol's Little World. If you are not, please contact us. We will exchange your purchase or refund your cost (minus return shipping.) Please contact us at 512-522-6731 or [email protected].
Verified Secure Website with Safe Checkout
This website provides a secure checkout with SSL encryption.
Verified Archival Materials Used
The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
Description from Merchant:
All limited edition and original artwork is made using archival processes. The framing for these items passed PAT with no adhesive touching any of the artwork.
All open edition prints are printed using archival ink on the paper selected at the time of checkout.
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